![]() Download Jump Desktop for Windows: Jump Desktop for Windows.We will re-introduce the app in the future after a complete revamp however at present we are not supporting the app anymore. We have temporarily pulled Jump Desktop for Android. You should see an icon for your computer.Sign into the same account you used to setup Jump Desktop Connect on the remote computer. Open up Jump Desktop on your Mac and then click File -> Sign In.Download Jump Desktop for Mac: Jump Desktop for Mac.Go back to the main Jump Desktop screen and after a short wait you should see an icon for your computer.Then tap the Automatic Setup section and make sure you sign in with the same account you used to setup Jump Desktop Connect on the remote computer. Open up Jump Desktop and tap the cog / settings icon at the top.Download Jump Desktop for iOS: Jump Desktop for iOS.Reinstall Jump Desktop Connect: Finally, reinstall Jump Desktop Connect by downloading the latest version from the official website and following the provided installation instructions.īy following these steps, you'll be able to manually reset your Jump Desktop Connect settings.After you've installed Jump Desktop Connect on the computer you want TO access remotely, you are now ready to connect to it from almost any device: Proceed with caution, and only delete the keys specified. Warning: The Registry Editor is a powerful tool that controls important aspects of your system. Right-click the 'Jump Desktop' key and select 'Delete.' HKEY_USERS\S-1-5-18\Software\Jump Desktop In the Registry Editor, navigate to the following key: To do this, press Win + R, type 'regedit' into the dialog box, and press Enter. Remove Registry Keys: Use the Registry Editor (RegEdit) to delete specific Jump Desktop Connect settings. Locate Jump Desktop Connect in the list of installed programs, and click 'Uninstall.' Follow the prompts to complete the uninstallation. Uninstall Jump Desktop Connect: Uninstall Jump Desktop Connect by opening up the Control Panel and going into Programs -> Programs and Features or 'Add / Remove Programs'. Reinstall Jump Desktop Connect: Download the latest version of Jump Desktop Connect from the official website and install it on your machine. Reboot your Mac: To make sure all changes take effect, restart your Mac. You'll be asked for your Mac's password this is necessary as the 'sudo' command operates with administrative privileges. This command removes the preferences file for Jump Desktop Connect. Once Terminal is open, copy and paste the following command into it and then press Enter: sudo rm /var/root/Library/Preferences/com. Open the Terminal app (you can find this in the Utilities folder inside the Applications folder). Uninstall Jump Desktop Connect: Open Jump Desktop Connect and click the settings icon in the upper right-hand corner, then click 'Uninstall.' Confirm the action to begin the uninstallation process.ĭelete Preferences: After uninstalling the application, you will need to delete its preferences file. Here is a step-by-step guide on how to perform this process on both macOS and Windows systems. There may be situations where you'll need to manually reset your Jump Desktop Connect settings. How to manually reset Jump Desktop Connect configuration from a Mac or Windows General: I'm able to connect when I'm near my computer, but can't connect when I'm away from home / work.General: Connection Refused, Make sure remote desktop is enabled on the computer and the computer's firewall's configured to allow incoming remote desktop connections.General: Black screen after I log into my PC. ![]() General: A tap results in a right mouse click instead of left mouse click.General: "The installation package could not be opened" is shown during installation.Fluid: Black bars on the side of the screen or desktop not fill iPad Pro 11" screen.Connect: "The remote computer does not support the requested service".Mac: Why is Jump Desktop Connect asking for permission to record my screen and control my computer?.Mac: Catalina: Can not send mouse clicks or key strokes to the remote computer after updating to macOS Catalina.iPadOS 14.2: Physical Mouse: Left clicks do not work.
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